At AL UROOJ OIL, customer satisfaction is our priority. We strive to provide high-quality products and ensure that every order reaches you safely and correctly.
If you experience an issue with your order, our customer support team is available to review your request and help provide an appropriate resolution.
1. Eligible Refund Requests
We may accept refund requests in the following situations:
Damaged Product
If your product arrives damaged during shipping, please contact us as soon as possible after delivery.
We may request photographs of the product, packaging, and shipping label to verify the damage.
Wrong Item Received
If you receive an item that is different from the product you ordered, please contact us within the eligible refund period.
Do not use or open the incorrect product while your request is being reviewed.
Defective Product
If you believe that a product has a manufacturing defect, please contact our customer support team with your order information and details about the issue.
Our team will review the situation and determine whether the order qualifies for a refund or replacement.
2. Refund Request Period
Refund requests must be submitted within 7 days of receiving your order.
We recommend checking your order shortly after delivery and contacting us promptly if you discover any problem.
Requests submitted after the 7-day period may not qualify for a refund.
3. Conditions for Refunds
To help us process your request, the product should generally:
- Remain unused
- Remain in its original packaging
- Include original labels and packaging materials where applicable
- Be returned or made available for inspection when requested
- Be accompanied by valid order information
For certain product issues, additional information or photographs may be required before a refund is approved.
4. Non-Refundable Situations
Refunds are generally not available for:
- Products that have been opened or used
- Products damaged due to customer misuse
- Damage caused by improper storage or handling
- Failure to follow product instructions
- Products damaged after delivery through customer actions
- Change of mind after opening or using the product
- Requests submitted after the 7-day refund period
Because of product quality and safety considerations, opened or used products may not be eligible for return or refund unless the issue involves an approved defective product or another eligible circumstance.
5. How to Request a Refund
To request a refund, please contact our customer support team and provide:
- Order number
- Full name
- Email address or phone number
- Product name
- Date the order was received
- Reason for the refund request
- Description of the problem
- Photos or videos of the product and packaging, when applicable
Providing complete information can help us review your request more quickly.
6. Refund Review Process
Once we receive your request:
Step 1 — Submit Your Request
Contact us within 7 days of delivery with your order details and explanation of the issue.
Step 2 — Review
Our team will review the request and any supporting photographs or information.
Step 3 — Approval
If your request meets the requirements of this policy, we will confirm the refund and provide any necessary return instructions.
Step 4 — Refund Processing
Once approved, the refund will be processed to the original payment method.
7. Refund Processing Time
Approved refunds are generally processed within 5–10 business days.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit-card provider, payment processor, or financial institution.
If you do not see your refund after the expected processing period, please contact us.
8. Original Payment Method
Refunds will generally be issued to the same payment method used for the original purchase.
We cannot guarantee that refunds can be redirected to a different payment method.
9. Shipping Charges
Where applicable, the treatment of original or return shipping charges will depend on the reason for the refund and the circumstances of the order.
Our customer support team will provide specific instructions when your refund request is reviewed.
10. Damaged Orders
If your order arrives damaged, please keep the original packaging until the issue has been reviewed.
We may request photographs showing:
- Shipping box
- Shipping label
- Product packaging
- Damaged product
- Any visible shipping damage
This information may help us investigate the issue with the shipping carrier.
11. Refunds vs. Replacements
Depending on the circumstances, an eligible issue may be resolved through either a refund or replacement.
For example, if an item is damaged, defective, or incorrectly delivered, we may offer a replacement when the product is available.
Our team will communicate the available resolution after reviewing your request.
12. Contact Us
For refund questions or requests, please contact AL UROOJ OIL:
Email:
Info@aluroojoil.com
Sales:
Sale@aluroojoil.com
Phone / WhatsApp:
+1 (773) 817-8521
Business Address:
509 E Prairie Ave
Lombard, Illinois 60148
USA
Customer Support:
Available 24/7 — Monday through Sunday
Our Commitment
We appreciate your business and want every customer to have a positive experience with AL UROOJ OIL.
If there is a problem with your order, please contact us within 7 days of delivery. Our team will review your request and work with you toward an appropriate resolution in accordance with this Refund Policy.