At Al Urooj Oil, we aim to process and deliver every order quickly, safely, and reliably. We carefully prepare each order before shipment and provide tracking information so you can follow your package from dispatch to delivery.
1. Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
- Once your order has been processed and shipped, you will receive a shipping confirmation and tracking information.
- Processing times may occasionally be longer during holidays, promotions, or periods of unusually high order volume.
2. Delivery Time
After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the shipping carrier.
Please note that estimated delivery times are not guaranteed and may vary because of:
- Courier delays
- Weather conditions
- Holidays
- High shipping volume
- Incorrect or incomplete shipping information
- Unexpected transportation issues
3. Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking number to monitor your package and view the latest delivery updates.
If your tracking information has not updated for several days, please contact our customer support team for assistance.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number
If you need to change your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
5. Delayed or Missing Packages
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided by the shipping carrier.
If the package appears to be delayed, lost, or incorrectly delivered, contact us and provide your order number and tracking information. Our support team will help you determine the next steps.
6. Incorrect or Damaged Orders
If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible.
For damaged packages, we may ask you to provide photographs of:
- The shipping package
- The shipping label
- The damaged product
- Any visible packaging damage
This information helps us investigate the issue and provide an appropriate resolution.
7. Shipping Notifications
You may receive notifications regarding your order, including:
- Order confirmation
- Order processing
- Shipment confirmation
- Tracking information
- Delivery updates
Please make sure your email address and phone number are correct when placing your order.
8. Business Hours & Customer Support
Our customer support team is available 24/7 to assist with shipping questions, order tracking, product information, and other customer service inquiries.
Email:
Info@aluroojoil.com
Sale@aluroojoil.com
Phone / WhatsApp:
+1 (773) 817-8521
Address:
509 E Prairie Ave
Lombard, Illinois 60148
USA
9. Important Notice
Delivery estimates are provided for informational purposes and may vary depending on the destination and shipping carrier. Al Urooj Oil is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, or other unforeseen events.
Our goal is to make every order experience as smooth and reliable as possible. Thank you for choosing Al Urooj Oil.