Shipping policy

At Al Urooj Oil, we aim to process and deliver every order quickly, safely, and reliably. We carefully prepare each order before shipment and provide tracking information so you can follow your package from dispatch to delivery.

1. Order Processing

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Once your order has been processed and shipped, you will receive a shipping confirmation and tracking information.
  • Processing times may occasionally be longer during holidays, promotions, or periods of unusually high order volume.

2. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the shipping carrier.

Please note that estimated delivery times are not guaranteed and may vary because of:

  • Courier delays
  • Weather conditions
  • Holidays
  • High shipping volume
  • Incorrect or incomplete shipping information
  • Unexpected transportation issues

3. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

You can use the tracking number to monitor your package and view the latest delivery updates.

If your tracking information has not updated for several days, please contact our customer support team for assistance.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Phone number

If you need to change your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

5. Delayed or Missing Packages

If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided by the shipping carrier.

If the package appears to be delayed, lost, or incorrectly delivered, contact us and provide your order number and tracking information. Our support team will help you determine the next steps.

6. Incorrect or Damaged Orders

If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible.

For damaged packages, we may ask you to provide photographs of:

  • The shipping package
  • The shipping label
  • The damaged product
  • Any visible packaging damage

This information helps us investigate the issue and provide an appropriate resolution.

7. Shipping Notifications

You may receive notifications regarding your order, including:

  • Order confirmation
  • Order processing
  • Shipment confirmation
  • Tracking information
  • Delivery updates

Please make sure your email address and phone number are correct when placing your order.

8. Business Hours & Customer Support

Our customer support team is available 24/7 to assist with shipping questions, order tracking, product information, and other customer service inquiries.

Email:
Info@aluroojoil.com
Sale@aluroojoil.com

Phone / WhatsApp:
+1 (773) 817-8521

Address:
509 E Prairie Ave
Lombard, Illinois 60148
USA

9. Important Notice

Delivery estimates are provided for informational purposes and may vary depending on the destination and shipping carrier. Al Urooj Oil is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, or other unforeseen events.

Our goal is to make every order experience as smooth and reliable as possible. Thank you for choosing Al Urooj Oil.